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[/vc_column_text][vc_empty_space height=”15px”][vc_column_text]ONLINE TERMS & CONDITIONS

I have set out below the standard conditions on which I will provide my services. The agreement between us will be set out in my letter to you.

Introduction

• I am a self-employed barrister. My name and professional title is Mr. Ray Austin Williams (Barrister-at-Law) and I am registered with the Bar Standards Board under that name. I hold a current Bar Council practicing certificate. I have professional indemnity insurance with the Bar Mutual Indemnity Fund, 90 Fenchurch Street, London EC3M 4ST. My practicing address and contact details are as set out on my letter head. You can also contact Ivor Patterson Senior Clerk and the other members of his legal support team at the same address and telephone number or by e-mail to: info@rawchambers.co.uk
• All fees are paid directly to me.
• I am the only person you are instructing and I will be personally responsible for all the work needed under this arrangement
• If for any reason, I become unable to continue working on your case (e.g. through illness or accident), I have arrangements in place with a law firm with expertise in this area of law who will take over conduct of your case on the same terms if you agree. In that event, you will be contacted by me or by a member of my team.

The work I will carry out

• The work you are instructing me to carry out is set out in my cover letter.

The code of conduct

• As a barrister, I must follow the code of conduct in the Bar Standards Board Handbook, which is available at www.barstandardsboard.org.uk

Legal Aid

• It may be possible that you may be eligible for legal aid. However, I do not undertake legal aid work. You can find out more information about legal aid on the www.gov.uk website at www.gov.uk/civil-legal-advice
• If you do not qualify for legal aid, you might like to consider whether you have any insurance policies that might cover your legal fees.
• In signing these terms, you confirm that you have been informed that you may be eligible for legal aid and where you can find further information. You are choosing to instruct me without the benefit of any legal aid that may be available to you.

Contacting each other

• There may be times when I am not available to you. For example, if I am in court for a day or for several days in a row. I may be totally unavailable to all other clients during that time. If you are not able to contact me directly you can contact a member of my team.
• The most effective means of contacting me is by e-mail at info@rawchambers.co.uk
• I will communicate with you at the e-mail address you have provided unless you tell me otherwise.

Fees

• My fees for this work are set out in my cover letter.
• Under these terms, you are responsible for paying the fees set out in my cover letter.

Cancellation

• Your right to cancel within 14 days is set out in my cover letter.
• You will lose the right to cancel this contract if you have agreed for me to start work on your case immediately.

Documents

• I am required to keep a record of my work for you and will keep copies of any documents you give me for my own professional records
• I will return all your original documents to you when I have carried out the work you have instructed me to do.

Your Information

• All of the information which you share with me will be treated in accordance with the Data Protection Act 1998. My Privacy Notice can be viewed on my website here.

General obligations

• The information which you give me will be received in professional confidence. This means that I must maintain the confidentiality of any information you have shared with me and can only tell others about it if you give your consent for me to do so or there is some statutory or other legal requirement for me to do so.
• This contract will be governed by English law, and any dispute will be subject to the jurisdiction of the English courts. Jurisdiction means the power and authority of a court or tribunal to determine the outcome of a case and impose sanctions or penalties on those involved.

Complaints

• I hope you will be happy with the professional services I provide. However, if you are not satisfied, you should first refer the matter either to me or to a member of my team. A copy of my complaints procedure is available on request.
• If you are not happy with my reply then you can contact the Legal Ombudsman. The Legal Ombudsman is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received.
• You must complain to the Ombudsman within six months of receiving a final response to your complaint from me (provided the response specifically notifies you of your right to complain to the Ombudsman and of the six-month time limit). A complaint to the Ombudsman must also be made not more than six years after the act or omission complained about or not more than three years from the date when you should reasonably have known that there were grounds for complaint
• For further details about how to make a complaint to the Legal Ombudsman, including guidance about the new scheme rules that came into effect on 1 February 2013, please contact the Legal Ombudsman directly at:Legal Ombudsman
  PO Box 6806
  Wolverhampton
  WV1 9WJ

Email: enquiries@legalombudsman.org.uk
Phone: 0300 555 0333

Website: www.legalombudsman.org.uk

A guide to the new scheme rules that came into effect on 1 February 2013 can be found on the Legal Ombudsman’s website at: www.legalombudsman.org.uk/downloads/documents/A-guide-to-our-revised-Scheme-Rules.pdf

Frequently Asked Questions concerning the new Legal Ombudsman can be found on the BSB’s website[/vc_column_text][/vc_column][/vc_row]